Managing Active Jobs - Commvault Command Center - On-Demand Learning Library

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The jobs view is the most effective tool for managing and troubleshooting all active jobs within the CommCell^® environment. Regardless of which method is used to initiate a job (schedule, on demand or script) the job appears in the jobs view.

Use Jobs View Options

The following actions can be performed from the jobs view:

View job details
Suspend/Resume/Kill a job
View logs
Send logs

View Job Details

Each job includes information about the job status, data path, and media usage or job events and errors.

To view job details

1 - Click on Jobs.

2 - Click the job ID number for the job.

3 - Detailed information can be displayed by clicking on View job details.

4 - If the job is pending, the middle section provides information about the reason for which the job is pending.

5 - Job events and errors are displayed in the bottom section of the view.

Change Job Status

Job status can be changed from the Commvault Command Center^TM Jobs view. A job can be suspended to later be resumed or killed. If needed, any job, whether it was successful, failed or was killed, can later be resubmitted. This can be useful to re-execute a failed job that encountered an issue after it was resolved. Instead of having to initiate the job through the Servers view and select all options, it can simply be resubmitted from the Jobs view.

To control active jobs

1 - Click on Jobs.

2 - Click the Active jobs tab.

3 - Check to select one or multiple jobs.

4 - Change the job or jobs status by clicking it.

To re-submit a job

1 - Click on Jobs.

2 - Select the Job history tab.

3 - Select the history range.

4 - Click to include Commvault® software administrative jobs.

5 - Click the Job Id of the desired job.

5 - From the job details view, click Resubmit.

View Job Logs

Running a job involves many CommCell^® components and processes interacting with each other, which could make it hard to troubleshoot if an efficient tool was not provided. Consider a backup job, which requires the CommServe^® Server, the MediaAgent, and the client components. Each component has several processes triggered, each having a dedicated log file. This is potentially a dozen log files containing entries relevant to this job, but also entries from other jobs.

The Jobs view simplifies the scavenging of information from log files by concatenating it in a central window. Each section has a header providing information on the server and log filename from which the entries were extracted.

To view job logs

1 - Click on Jobs.

2 - Select the Job history tab.

3 - Select the history range.

4 - For the job, click the Job Id.

5 - From the job details view, click More actions | View logs.

6 - Displays the server name and log filename from which entries are extracted.

7 - Displays all lines extracted from the log file that are relevant to the job.

Send Job Logs

Situations may occur where job logs must be sent to Commvault^® Support. After gathering the appropriate server and log file information in the jobs view, you can send job logs by simply using the job's option, Send logs.

To send logs to Commvault® support

1 - Click on Jobs.

2 - Select the Job history tab.

3 - Select the history range.

4 - For the job, click the Job Id.

5 - From the job details view, click More actions | Send logs.

6 - Logs can be uploaded to Commvault® support automatically or exported to a folder.

7 - Define which information should be sent.

8 - If Commvault® support requests that you send a copy of the CommServe® Server database, simply send the logs and check the CommServe Database box.

9 - Click to send the logs.

Apply Filters to the Jobs View

To apply filters to the Jobs view, filters must first be toggled on. Any desired filter can then be applied to a column. Several filters can be concurrently selected and applied to the same column and more than one column can have filters applied at the same time. This provides the necessary granularity to refine the view to better monitor and troubleshoot the CommCell^® environment.

To apply filters to the Jobs view

1 - Click on Jobs.

2 - Select the Active Jobs or Job history tab.

3 - Click to open the column options.

4 - Click Filter and click in the field to define filters.

5 - Select the desired filters from the list.

6 - Once filters are applied, the view is refreshed displaying only relevant information.

7 - When no longer needed, click the gear icon and select Clear all filters.